This policy applies whenever you create an account, send or receive a package, arrange a delivery, contact TriWave, or use our website or customer portal.
Section 01
Information We Collect
When you create an account, request a shipment, arrange a delivery, contact us, or use our customer portal, we may collect information you provide directly.
Depending on how you use our services, this may include:
- Name, email address, phone number, and account details
- Shipping, billing, pickup, and delivery information
- Package descriptions, tracking details, and customs information
- Payment and transaction details
- Messages, support requests, and other communications
- Device, browser, and usage information when you use our website or portal
Please do not provide information about another person unless you are authorized to do so.
Section 02
How We Use Information
We use information to:
- Create and manage customer accounts
- Arrange shipments, pickups, deliveries, and package tracking
- Process payments and send invoices, receipts, and service notices
- Respond to questions and provide customer support
- Protect our services, prevent misuse, and investigate suspicious activity
- Meet customs, legal, and regulatory requirements
- Improve our website, customer portal, and services
